A management system is essentially a governance tool for strategy execution and is created based on business process mapping and subsequent risk assessment.
The management system is usually designed based on industry standards (e.g. ISO management standards) and should provide organisational overview, role and responsibility definitions, authority and accountability statements, policies, process descriptions, procedures, instructions, forms and guidelines needed to make the mission and vision of an organisation become a reality. Alternatively, a Lean approach can be applied.
Enabling effective implementation, the system needs a suitable structure (document hierarchy and layout) which will logically guide any user to locate the right criteria for undertaking a certain activity. Examples of criteria could be the creation of products or services in which customer satisfaction, personal injury and ill health prevention, environmental protection, security or other critical criteria needs to be applied and complied to.
In adopting a quality approach the management system further needs processes for monitoring system implementation, responding and dealing with incidents and non-conformity as well as creating continuous system improvement.
JDF CONSULT can help you to design and optimize your management system and critical quality processes and create significant improvement to your business’ strategy execution capability.